Customer Relations

The Customer Relations function acts as a source of advice and guidance to customers concerning architectural, procedural, and (where appropriate) policy matters pertaining to international space mission cross support and its enabling technologies. It focuses on two-way information exchange, explaining existing CCSDS capabilities to potential customers and sponsors and gathering requirements from them for expanding the suite of CCSDS standards to meet their needs. Customer inputs that are gathered via this function are translated into a proposed work item and often cause a BOF to be initiated. The BOF develops the work proposal and resource estimates so that customer deliverables can be negotiated and resources can be lined up to support the necessary development. Throughout the development process, this function provides the formal interface between the developer and the customer, so that customer satisfaction can be both measured and assured.